Refund and Returns Policy

Effective Date: [10/03/2025]

Overview

At Raaigani, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!

1. Return Eligibility

• Items must be unused, unworn, and in their original packaging with tags attached.
• Returns must be requested within 3 days of receiving your order.
• Items that are damaged, altered, or not in resellable condition may not be eligible for return.
• Certain items, such as customized or clearance items, may be non-returnable (this will be mentioned in the product description).

Additional non-returnable items:

• Gift cards

2. How to Initiate a Return

Email us at info@raaigani.com or Whatsapp us at +923704499907 with your order number and reason for return.Our team will review your request and provide return instructions.

You are responsible for return shipping costs unless the item is defective, incorrect, or does not meet our quality standards.

3. Refund Process

Once we receive and inspect your returned item, we will notify you about approval or rejection. If approved, refunds will be issued via original payment method within 7 business days. For Cash on Delivery (COD) orders, refunds may be processed as store credit or bank transfer (as per company policy).

4. Exchanges

If you need a different size or color, we offer exchanges for eligible items.

Contact us at info@raaigani.com  to request an exchange.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within the same day of receiving your order, with photos.

We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

Gift cards, sale items, and customized products are non-refundable unless faulty.

7. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be reflected on this page with the updated date.